Home Shipping Information & Details

Shipping Information & Details

FREE SHIPPING with a $100 Minimum Purchase

There are times of the year when our shipping will be extended past our forty-eight-hour business hours shipping time frame. We try to make every effort to alert our customers when this happens.

FREE U.S. STANDARD SHIPPING on orders of $100 or more.

  • Offer not valid on return shipments, special orders, prior purchases, or Alpenglow gift cards.
  • Offer is limited to stock on hand and back orderable items, is nontransferable, and is not redeemable for cash.
  • Offer valid to US addresses and Military PO Boxes only.
  • Oversized shipping charges for any heavy or large items such as crash pads. These oversized shipping charges will prompt a shipping quote and you will be contacted by a staff member for the shipping price. We will attempt to find the least expensive method.
  • Offer valid on all orders with a subtotal after discounts of $100 or more; other discounts applied to your order could change your subtotal.

Return Information

  • Information on how to return an order can be found here.
  • If you are looking to return an item because of a mistake that we have made, then please contact us by email at "[email protected]" or phone at "207-866-7562".

International Shipping

  • As of November 1, 2020, we can no longer ship to freight/ postal forwarders.
  • If you would like to place an International Order please contact us at [email protected]. We require payment through Paypal and your address in Paypal must match your shipping address.

APO/FPO/DPO Addresses

  • We will ship to APO and FPO addresses. Thank you for serving.
  • If you are shipping to a DPO please contact us as it is not an option from our software.

Loss of Packages

  • The risk of loss for all items purchased at AlpenglowGear.com passes to you, the buyer, upon our tendering them to the shipping carrier.
  • This means that packages not delivered are the responsibility of the customer, and AlpenglowGear.com will not be held responsible.
  • If a package is not delivered, we are happy to process a claim with the shipping agency, but we cannot guarantee the success of the claim or financial reimbursement.
  • To help ensure delivery, we require signatures on all packages over $500 in value.

Shipping Carriers

  • We ship most packages using USPS Priority Mail. This has a 2-3 day shipping period for the Continental US. We also ship via Fed-Ex 2-Day Express if you are on the West Coast.
  • Heavier Packages and those that are oversized are shipped using FedEx or UPS. This has a 3-6 day shipping period for the Continental US.

Expedited Shipping

  • If you wish to expedite your shipping, please select FedEx Standard Overnight and contact us to make sure we can get the package out in the requested timeline.

Our Shipping Promise

We attempt to ship within 48 business hours of you placing your order, we do not ship on weekends. If this time will be delayed due to an item being back-ordered, we will contact you.