Shipping Information & Details
Holiday Shipping Deadlines 2022/23
FREE/STANDARD SHIPPING- DEC 19th (Excludes Alaska, Hawaii & International Orders)
EXPRESS SHIPPING- DEC 21st (Excludes Alaska, Hawaii & International Orders)
FREE SHIPPING with a $199 Minimum Purchase
There are times of the year when our shipping will be extended past our forty-eight-hour business hours shipping time frame. We try to make every effort to alert our customers when this happens.
FREE U.S. STANDARD SHIPPING on orders of $199 or more.
- Offer not valid on return shipments, special orders, prior purchases, or Alpenglow gift cards.
- Offer is limited to stock on hand and back orderable items, is nontransferable, and is not redeemable for cash.
- Offer valid to US addresses and Military PO Boxes only.
- Oversized shipping charges for any heavy or large items. These oversized shipping charges will prompt a shipping quote and you will be contacted by a staff member for the shipping price. We will attempt to find the least expensive method.
- Offer valid on all orders with a subtotal after discounts of $199 or more; other discounts applied to your order could change your subtotal.
- As of November 1, 2020, we can no longer ship to freight/ postal forwarders.
- If you would like to place an International Order please contact us at [email protected] We require payment through Paypal and your address in Paypal must match your shipping address.
- We will ship to APO and FPO addresses. Thank you for serving.
- If you are shipping to a DPO please contact us as it is not an option from our software.
Loss of Packages
- The risk of loss for all items purchased at AlpenglowGear.com passes to you, the buyer, upon our tendering them to the shipping carrier.
- This means that packages not delivered are the responsibility of the customer, and AlpenglowGear.com will not be held responsible.
- If a package is not delivered, we are happy to process a claim with the shipping agency, but we cannot guarantee the success of the claim or financial reimbursement.
- To help ensure delivery, we require signatures on all packages over $500 in value.
- We ship most packages using USPS Priority Mail. This has a 2-3 day shipping period for the Continental US. We also ship via Fed-Ex 2-Day Express if you are on the West Coast.
- Heavier Packages and those that are oversized are shipped using FedEx or UPS. This has a 3-6 day shipping period for the Continental US.
- If you wish to expedite your shipping, please select FedEx Standard Overnight and contact us to make sure we can get the package out in the requested timeline.
Our Shipping Promise
- We attempt to ship within 48 business hours of you placing your order, we do not ship on weekends. If this time will be delayed due to an item being back-ordered, we will contact you.