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Mountain Specialists since 1986
Easy and Fast Returns

Returns

We want you to be completely satisfied with our customer service and the items you purchase from us.

  • We will gladly accept returns on all items, except the below:
    • Safety equipment
      • Climbing protection, Climbing hardware, Climbing ropes, harnesses, Helmets
    • Food and Nutrition products
    • Non-Reusable items
      • Insect repellent, Sunscreen, Lip balm or Stove fuel.
  • Returns must be made within 30 days of purchase.
  • Products must be in new, unused condition, price tags present and packaging should be in new, presentable condition.

Returning Items

  • How to return items: 
    • If you made an account with us online:
      • Log into your account and view your recent orders.
      • Scroll down to the bottom and click the "Return Item(s)". 
      • Choose the product you would like to return and fill out all the starred fields.
    • If you checked out as a guest: 
  • Package the item with all its tags and packaging, so that the manufacturer's box and packaging is contained within a shipping box to protect it
    • Please don't put tape or shipping labels directly on the item’s packaging, such as on a shoe box.
    • We will return the item to you if the shipping label is attached to the outside of the product box. 
  • We advise using a carrier that you can track such as USPS Priority, UPS, or Fed-Ex. You can also email (shop@alpenglowgear.com), for a prepaid USPS label. We will deduct the cost of shipping from your return. 
  • Upon receipt of your item, we will credit your card or exchange the item based on what was written on your return form or you input online.
  • Customer is responsible for all shipping charges associated with items that are returned.

Mailing Returns

  • Please mail items back to: 
Alpenglow Adventure Sports
92 Main St
Orono, ME 04473

Exchanges

  • When exchanging an item, prices only apply to items, sizes and colors that are in stock.
  • Prices will not be guaranteed for exchanged items that must be specially ordered from a manufacturer.
  • Website inventory accuracy is not guaranteed. 
  • We suggest returning the unwanted item for a refund and making a separate order for the desired item. 
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