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Diverse climbing assortment for all your outdoor needs!
Easy and Fast Returns

Return Policy

We want you to be completely satisfied with our customer service and the items you purchase from us.

  • We will gladly accept returns on all items, except the below:
    • Safety equipment
      • Climbing protection, Climbing hardware, Climbing ropes, harnesses, Helmets
    • Food and Nutrition products
    • Non-Reusable items
      • Insect repellent, Sunscreen, Lip balm or Stove fuel.
  • Returns must be made within 30 days of purchase.
  • Products must be in new, unused condition, price tags present and packaging should be in new, presentable condition.

Return Items

  • If you made an account with us online then you can log into your account and view your recent orders.
    • Scroll down to the bottom and click the "Return Item(s)". 
    • Choose the product you would like to return and fill out all the starred fields.
    • Alpenglow will send you an email when the Return is Authorized with additional instructions on returning the item.
  • Call 207-866-7562 for a Return Authorization. The best time to call is Monday - Friday, 10-6 EST.
    • Package the item with all its tags and packaging, so that the manufacturer's box and packaging is contained within a shipping box to protect it
      • Please don't put tape or shipping labels directly on the item’s packaging, such as on a shoe box.
  • We advise using a carrier that you can track such as USPS Priority, UPS, or Fed-Ex. You can also email (, for a prepaid USPS label. We will deduct the cost of shipping from your return. 
  • Upon receipt of your item, we will credit your card or exchange the item based on what was decided when you called us.
  • Customer is responsible for all shipping charges associated with items that are returned.

Mailing Returns

  • The customer is responsible for all shipping costs associated with returning an item. No shipping charges will be refunded.
  • All returns must be associated with a Return Authorization number.
    • To obtain your RA number, call 207-866-7562 or email


  • When exchanging an item, prices only apply to items, sizes and colors that are in stock.
  • Prices will not be guaranteed for exchanged items that must be specially ordered from a manufacturer.
  • Website inventory accuracy is not guaranteed, so please contact the store to determine whether the item that you desire for exchange is available.

Free shipping

For orders over $50

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Including American Express, Discover, and Paypal

Mountain Specialists since 1986

Authentic staff to answer all of your adventuring questions



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