Home Returns

Returns

We want you to be completely satisfied with our customer service and the items you purchase from us.

  • Returns must be made within 30 days of purchase
  • Returns will not be accepted if; purchase has been made with a non-returnable discount code or hard mark down that's greater than 30% OFF MSRP Pricing. 
  • Products must be in new, unused condition, price tags present, and packaging should be in new, presentable condition.
  • We cannot accept used items
  • We will gladly accept returns on all items, except the below:
    • Safety equipment
      • Climbing protection, Climbing Hardware, Climbing ropes, Harnesses, Helmets
      • First Aid Kits
    • Food and Nutrition products
    • Non-Reusable items
      • Insect repellent, Sunscreen, Lip balm, or Stove fuel.
      • First Aid Kit Refills

Returning Items

All returns must have a Return Authorization number. 

    • If you made an account with us online:
      • Log into your account and view your recent orders.
      • Scroll down to the bottom and click the "Return Item(s)". 
      • Choose the product you would like to return and fill out all the starred fields.
      • Wait until you are notified that the return is authorized before you send it out. 
    • If you checked out as a guest or are returning an item from a purchase in a store: 
      • Please call 207-866-7562 between the hours of 10 am and 6 pm for a RA number. 
      • Fill out the Return Form and include a copy of your shipping confirmation. 
      • Alpenglow Return Form
  • Package the item with all its tags and packaging, so that the manufacturer's box and packaging is contained within a shipping box to protect it
    • Please don't put tape or shipping labels directly on the item’s packaging, such as on a shoe box.
    • We will return the item to you if the shipping label is attached to the outside of the product box. 
  • We advise using a carrier that you can track such as USPS Priority, UPS, or Fed-Ex. 
  • Upon receipt of your item, we will credit your card or exchange the item based on what was written on your return form or your input online.
  • The customer is responsible for all shipping charges associated with items that are returned.

Mailing Returns

  • Please mail items back to: 
Alpenglow Adventure Sports
753  Stillwater Ave Suit 6A
Bangor, ME 04401

Exchanges

  • When exchanging an item, prices only apply to items, sizes, and colors that are in stock.
  • Prices will not be guaranteed for exchanged items that must be specially ordered from a manufacturer.
  • Website inventory accuracy is not guaranteed. 
  • We suggest returning the unwanted item for a refund and making a separate order for the desired item.