Returns

We want you to be completely satisfied with our customer service and the items you purchase from us.

• Returns must be made within 30 days of purchase
• Returns will not be accepted if; purchase has been made with a non-returnable discount code or hard mark down that's greater than 30% OFF MSRP Pricing. 
• Products must be in new, unused condition, price tags present, and packaging should be in new, presentable condition.
• We cannot accept used items
• We will gladly accept returns on all items, except the below:
  • Safety equipment
    • Climbing protection, Climbing Hardware, Climbing ropes, Harnesses, Helmets
    • First Aid Kits
  • Food and Nutrition products
  • Non-Reusable items
    • Insect repellent, Sunscreen, Lip balm, or Stove fuel.
    • First Aid Kit Refills

Returning Items

All returns must have a Return Authorization number. 

• • If you made an account with us online:
    • Log into your account and view your recent orders.
    • Scroll down to the bottom and click the "Return Item(s)". 
    • Choose the product you would like to return and fill out all the starred fields.
    • Wait until you are notified that the return is authorized before you send it out. 
  • If you checked out as a guest or are returning an item from a purchase in a store: 
    • Please call 207-866-7562 between the hours of 10 am and 6 pm for a RA number. 
    • Fill out the Return Form and include a copy of your shipping confirmation. 
    • Alpenglow Return Form

• Package the item with all its tags and packaging, so that the manufacturer's box and packaging is contained within a shipping box to protect it
  • Please don't put tape or shipping labels directly on the item’s packaging, such as on a shoe box.
  • We will return the item to you if the shipping label is attached to the outside of the product box. 

• We advise using a carrier that you can track such as USPS Priority, UPS, or Fed-Ex. 
• Upon receipt of your item, we will credit your card or exchange the item based on what was written on your return form or your input online.
• The customer is responsible for all shipping charges associated with items that are returned.

Mailing Returns

• Please mail items back to: 

Alpenglow Adventure Sports

753  Stillwater Ave Suit 6A

Bangor, ME 04401

Exchanges

• When exchanging an item, prices only apply to items, sizes, and colors that are in stock.
• Prices will not be guaranteed for exchanged items that must be specially ordered from a manufacturer.
• Website inventory accuracy is not guaranteed. 
• We suggest returning the unwanted item for a refund and making a separate order for the desired item.