items (such as skis, bouldering pads), exceptionally heavy items (hangboards, etc.) do not qualify for free shipping discounts. We will contact you prior to processing any additional shipping fees.
International shipping rates vary significantly based on weight and destination.
We ship all international packages by the The United
States Postal Service (USPS) Express Mail International or Priority Mail.
international orders are subject to
applicable customs duties and associated assessments and fees. Our
shipping charge does not include Import Duties, Value Added Taxes (VAT)
Clearance Fees. These costs are entirely the responsibility of the
Standard Shipping Policies
Orders over $50.00 are shipped free via Fedex Ground within the lower 48 states.
APO addresses. We will ship to APO addresses. Thanks for serving.
We are happy to ship to AK, HI and Canada as well as to many international destinations.
Prior to shipping we will notify you of actual shipping costs and ask
for your approval. International orders will typically have a short security delay prior to shipping.
It is important to us that you are
completely satisfied with your purchase. We will gladly except returns
all items except for life safety equipment (climbing protection,
climbing hardwear, climbing ropes, harnesses, helmets), food and
nutrition products and non-reusables such as insect repellent,
sunscreen, lip balm or stove fuel.
Closeout items may be returned for store credit only.
Returns must be made within 30 days of
purchase. Products must be in new, unused condition, prices tag present
and packaging should be in good, presentable condition.
The customer is responsible for all shipping costs associated with returned items including the original shipping fees.
All returns must be associated with a
Return Authorization number. To obtain your RA number, call 207-866-7562
or email firstname.lastname@example.org.
To return an item:
1. Call 207-866-7562 for a Return Authorization. The best time to call is Monday - Friday, 10-5 Eastern Time.
2. Package the item with all its tags and
packaging, so that the manufacturer's box and packaging is contained
within a shipping box to protect it. Please don't put tape or shipping
labels directly on the itemís packaging, such as on a shoe box.
3. We advise using FedEx or UPS so you can track your item.
4. Upon receipt of your item we will
credit your card or exchange the item based on what was decided when you
called in. Again, you are responsible for all shipping charges
associated with items that are returned.
When exchanging an item, prices only
apply to items, sizes and colors that are in store. Prices will not be
guaranteed for exchanged items that must be specially ordered from a
accuracy is not guaranteed, so please contact the store to determine
whether the item that you desire for exchange is available.